Warranty Information

FREE WARRANTY 

All of our products come with at least two years warranty. The warranty period offered depends on what brand the product is from. See below a list of all the warranty periods by each brand.

Jura Products 

  • GIGA Products - 2 years on-site(FREE): Our trained engineers will visit at your place of business and fix the faulty issue. For this, please email us at support@thecoffeeprep.co.uk
  • The JX and WE products - 1 Year on-site(FREE): please email us at support@thecoffeeprep.co.uk

Other Brands

  • Some of the products do have warranty add-ons.

    1 YEARS PARTS & LABOUR - ON-SITE

  • Each machine has an individually selected warranty based on its category and coverage. Please note. Machines may or may not have all the warranty options.

  • Please email us at support@thecoffeeprep.co.uk to find out, or call on 0333 323 1734 or live chat.