WHY BUY FROM US

At The Coffee Prep, we strive to make sure our customers are 100% happy. Not just with the incredible products they receive, but with the service we provide as well. 

We understand that buying online is completely different to buying in a brick-and-mortar shop, and can be quite daunting. So we want to reassure you as much as we possibly can that we offer you an easy and trustworthy online service.

                                                      

  • HASSLE FREE 14 DAY RETURNS

We offer a 14 day, hassle free returns. Not happy with your purchase? Changed your mind? Just send it back to us with your delivery note and we will arrange it for you.

For full details please see our Returns and Refunds information page.

  • EXCELLENT CUSTOMER SERVICES

Thanks to you, The Coffee Prep is growing from strength to strength. Customers are our Top priority and we will continue to go the extra mile in making sure you have the best online shopping experience. Any problems, get in touch and one of superb advisors will be in touch.

  • FREE DELIVERY

Whether your order is £200,£500 or £1000+, we offer FREE UK Standard Delivery on all orders. 

Most orders selected for UK standard delivery will arrive with you within 5-10 working days and other options sooner. If an item you have ordered is out of stock you will be notified.

For full details please see our Delivery Information page.

  • NO HIDDEN FEES

There are NO hidden fees whatsoever.

  • SECURED CHECKOUT

We are a 100% secure company 

We take security extremely seriously, we have taken on numerous security measures to make sure that as a company even we would be happy buying from ourselves.

  • 0% FINANCE AVAILABLE  

At the moment we are only offering Klarna. Some of our customer do also  prefer PayPal credit has an option and we are working towards this to make it happen.

  • WARRANTY 

As an authorised dealer for almost every brand we sell, we are able to offer all of our UK customers complete support available under the manufacturer's warranty.

Jura Products 

  • GIGA Products - 2 years on-site(FREE): Our trained engineers will visit at your place of business and fix the faulty issue. For this, please email us at support@thecoffeeprep.co.uk
  • The JX and WE products - 1 Year on-site(FREE): please email us at support@thecoffeeprep.co.uk

Other Brands

  • Some of the products do have warranty .

    1 YEARS PARTS & LABOUR - ON-SITE

  • Each machine has individually selected warranty based on its category and coverage. Please note. Machines may or may not have all the warranty options.

  • Please email us at support@thecoffeeprep.co.uk, or call on 0333 3232 1734 or live chat.

Please head over to the warranty page + select with your order before you checkout.